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4. Same issue since last night! New comments cannot be posted and votes cannot be cast, News and discussion about the delivery company Postmates, Press J to jump to the feed. Picked up the order, delivered it to the customer. I then have to call the 1-888 number for fleet support (which I only found in this sub after a Google search). New comments cannot be posted and votes cannot be cast, News and discussion about the delivery company Postmates, Press J to jump to the feed. When I go to the screen where I can tap “delivered” the only thing that’s available is “customer not available”. ;-; Happened to me,would not let me complete the ID pic and signature. The app won’t allow the order to continue until a card swipe has been registered. If that doesn't help, delete and re-install the app. I am having a similar problem right now. Every time I have a delivery that requires a picture I can't complete the drop-off, it just hangs there in that screen, which means you can't progress to the next pick up. Same thing happening to me apparently it's a big glitch but I've emailed 4 times and no one has really helped. Re-open app after it goes away on its own, voila. If that doesn't help, delete and re-install the app. Completing Pick-up and Starting Drop-off. App won't complete drop-off after taking picture. I've been diligently checking the Google play store to see when there are updates (there have been a few over the last few days) and updating the app each time (auto update doesn't always "auto update"), but so far still the same results. It will pop up a notice from fleet at the top saying since the app is off you can’t get orders (blah,blah,blah). Anyone else having this issue? I had 6 deliveries in 2.5 hours during lunch and probably could have done a dozen if I didn't have to call customer support after most orders (most of mine have required the picture.). If that doesn't work call Postmates, but if it comes to that you'll probably have to wait on hold for a LONG time. If that doesn't work call Postmates, but if it comes to that you'll probably have to wait on hold for a LONG time. :x I did email though so hopefully it won't take long. Press question mark to learn the rest of the keyboard shortcuts. I call the 1-888 number and it usually takes 5-20 minutes for an agent to pick up because "they are experiencing higher than normal call volume." Ofc I can't logout. When this happens on IOS, double tap home button and swipe app away. What is the phone number for fleet support? Swore I thought I saw something like that, must've been something else I was looking at. Restart your phone. Just slide the screen down, and click back on take photo. Use your Postmates Prepaid Card to complete the purchase. They say they are aware of the problem and they complete the drop-off almost instantly for me. Then the contact live customer support option says "cannot complete call at this time, try again later." Dropping Off an Order Press question mark to learn the rest of the keyboard shortcuts. Restart your phone. Issues Every time I have a delivery that requires a picture I can't complete the drop-off, it just hangs there in … After freaking out, I took a pic of the DL of the person. The reinstall is gonna take a while now. There's no number for them since I already made the delivery. Does anybody else having same issues? After leaving it hit me. What the heck?? It's so frustrating!! I had a delivery to a TV studio and one of the security guards took the food, but the address was to the inside of the studio that I … It won’t let me complete delivery because I’m not at the destination. After you’ve confirmed that you have all the items in the order, tap Swipe to Complete and head to the customer. Delete the app and reinstall. It worked like a charm. 5. Turn your phone all the way off and all the way back on and then it will recognize the order even though you turned off your phone and then try to complete it. You can also DM Postmates_Help. Emailed 5 times no help so I'm hoping that number works . Press question mark to learn the rest of the keyboard shortcuts. Sorry its been a while so i dont recall the exact wording or which help menu its under. News and discussion about the delivery company Postmates, Press J to jump to the feed. There used to be an option under a help menu that was something like "can't complete order" and when you select that it gives you an option like cant swipe completed or something like that and then it refreshes it and you can complete the delivery. You can also DM Postmates… Turn your phone all the way off and all the way back on and then it will recognize the order even though you turned off your phone and then try to complete it.

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